How Are We Different?
We make life easier for the client and our business partners by doing our job and doing it well.
Henry Ford said, “You can’t build a reputation on what you are going to do.” At Proficient Benefit Solutions, over 20 years of "actual doing" has allowed us to enjoy a solid reputation for outstanding service and support. What’s our secret? We allow our values to guide our actions. We believe in absolute integrity. We value continuous learning and commit ourselves to attaining expertise in the products and services we provide. We are dedicated to serving others. We are dedicated to innovation by constantly look for new and better ways to do things.
Expect outstanding service and support when you partner with us. We are here for you. We want you to shine! We will be that consistent, reliable partner you can count on to answer your call, respond to your question or provide the industry perspective you need. Knowledge, service, and support have helped us create a loyal client and broker base. Let us take care of the details so you don’t have to.
What We Offer
At Proficient Benefit Solutions we understand benefit programs and the critical role they play in an employer’s strategy to seek and retain top talent. A well-developed program deserves the best in service, support, and systems technology. To accomplish this we regularly invest in customer service training and seek out partnerships with top system and solution providers in benefits administration. Together this allows us to provide your clients with the latest in technology and service. With us your clients and their employees will enjoy:
- An enrollment process tailored to fit the employers (client) needs.
- Materials designed to help educate your clients and their employees.
- A self-service employer portal allowing the client to stay connected to plans, including plan and participant reporting
- Proficient Connect, an online portal and mobile App allowing participants to access and manage their accounts 24/7 from their favorite device!
- View balances, submit claims, add receipts, and more from the portal and App.
- Check, on-demand, the eligibility of an item with the eligibility scanner through the App.
- Download transactions into excel for importing into personal accounting software through the online portal.
- Participant alerts and notifications via text and email
- Coming Soon! In addition to our customer service team, participants will have 24/7 access to an easy to navigate automated telephone service providing quick access to account balance and transaction history. Best of all, during normal business hours this service can be easily exited to speak with a highly trained customer service representative
Let Proficient Benefit Solutions do the work required to ensure Consumer Driven Healthplans are in compliance with the complex and seemingly ever changing rules and regulations. Whether its plan documents, regulatory reporting or compliance testing you need, we have you covered!